Email Notice

[cs_content][cs_element_section _id=”1″ ][cs_element_layout_row _id=”2″ ][cs_element_layout_column _id=”3″ ][cs_element_line _id=”4″ ][cs_element_text _id=”5″ ][cs_element_line _id=”6″ ][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”7″ ][cs_element_row _id=”8″ ][cs_element_column _id=”9″ ][cs_text]When you submit your email address on the password reset screen, a message is sent to your email address with a link to complete the process. Sometimes these email messages are not received, which will prevent you from resetting the password and logging into the account. If you are not receiving your password reset emails, please check the following.[/cs_text][/cs_element_column][/cs_element_row][cs_element_row _id=”11″ ][cs_element_column _id=”12″ ][x_line style=”border-top-width: 1px;width: 100%;”][/cs_element_column][/cs_element_row][cs_element_row _id=”14″ ][cs_element_column _id=”15″ ][x_feature_list][x_feature_box title=”Check Your Junk / Spam Folder” title_color=”” text_color=”” graphic=”numbers” graphic_size=”60px” graphic_shape=”square” graphic_color=”hsl(200, 26%, 25%)” graphic_bg_color=”transparent” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″]The email may be in your junk/spam folder. Please check there for an email from National Technical Investigators’ Association (the sender email will be messages@app.production.membersuite.com) with the subject “Reset National Technical Investigators’ Association Password”[/x_feature_box][x_feature_box title=”Contact Your Network Admin” title_color=”” text_color=”” graphic=”numbers” graphic_size=”60px” graphic_shape=”square” graphic_color=”hsl(200, 26%, 25%)” graphic_bg_color=”transparent” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″]Some agencies have a quarantine system that flags suspicious emails as spam or phishing attempts before the email ever reaches your inbox. If such a system is in place at your agency, it may be possible to check the quarantine to see if it flagged the password reset link as suspicious and blocked it. You may also need to contact your network administrator for assistance, as they may be able to whitelist the password reset email and allow it to reach you.[/x_feature_box][/x_feature_list][cs_text]If neither of these options works and you still do not receive the password reset email, please contact us for further assistance.[/cs_text][/cs_element_column][/cs_element_row][/cs_element_section][cs_element_section _id=”20″ ][cs_element_row _id=”21″ ][cs_element_column _id=”22″ ][cs_element_global_block _id=”23″ ][/cs_element_column][/cs_element_row][/cs_element_section][/cs_content]